Terms of service

TERMS & CONDITIONS

Last updated: August 11, 2026

Welcome to Sang-e-Zaiqa. These Terms & Conditions (“Terms”) govern your access to and use of the Sang-e-Zaiqa website, including the purchase of our food products and any related services offered through our website.

By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

For the purposes of these Terms, “Sang-e-Zaiqa,” “we,” “us,” and “our” refer to SANG-E-ZAIQA by Samina's.

1. ABOUT OUR STORE

Sang-e-Zaiqa is an online food store offering products including achar, Chilla Pops, garlic chilli oil, and other food products.

Our business information is:

Business Name: SANG-E-ZAIQA by Samina's
Location: Gulberg, Lahore, Pakistan
Email: saminas@sangezaiqa.com
Phone: +92 301 7261800

Our online store is hosted and powered by Shopify, which provides the ecommerce platform that allows us to sell our products online.

2. USE OF OUR WEBSITE

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in a manner that does not:

  • Violate any applicable law or regulation;

  • Infringe our intellectual property rights or those of another person;

  • Attempt to gain unauthorized access to our website, systems, or accounts;

  • Introduce viruses, malware, or other harmful code;

  • Interfere with the normal operation or security of our website;

  • Use automated systems, scraping tools, or other methods to copy or collect our website content without our permission; or

  • Provide false or misleading information.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, quantities, and other information displayed on our website are accurate and up to date.

However, because our products are food products, there may be natural variations between batches in characteristics such as:

  • Color;

  • Texture;

  • Consistency;

  • Appearance; and

  • Taste.

Product images are provided for illustrative purposes. Colors and appearance may vary depending on your device or screen settings.

We reserve the right to modify product descriptions, ingredients, packaging, availability, or other product information when necessary.

We may discontinue products or limit the quantity available for purchase at any time.

4. FOOD PRODUCTS AND STORAGE

Our products are intended for consumption and should be handled and stored according to the instructions provided on the product packaging.

You are responsible for:

  • Following the storage instructions provided with the product;

  • Checking the product before consumption;

  • Observing any best-before or expiry information;

  • Keeping products stored under the recommended conditions after delivery; and

  • Informing us of any issue with a product as soon as reasonably possible.

Natural separation, settling, or variation in food products may occur and does not necessarily indicate that a product is defective.

If you have an allergy or dietary restriction, please review the ingredients and product information carefully before ordering. If you require clarification about ingredients or allergens, contact us before placing your order.

5. ORDERS AND ORDER ACCEPTANCE

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation. An order is considered accepted when we confirm that we are able to fulfill it.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances such as:

  • Product unavailability;

  • Incorrect pricing or product information;

  • Suspected fraudulent activity;

  • Incorrect or incomplete customer information;

  • Delivery limitations; or

  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, we will arrange an appropriate refund in accordance with our Refund Policy and applicable law.

Please carefully review your order before submitting it. Once an order has been processed or dispatched, cancellation or modification may not be possible.

6. PRICES AND PAYMENTS

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Product prices, discounts, promotions, and delivery charges may change from time to time.

The applicable product price is the price displayed at the time you place your order, subject to correction of obvious pricing or information errors.

Delivery charges, where applicable, will be displayed during the checkout process or communicated to you before order confirmation.

We accept the payment methods displayed on our website at the time of purchase.

You agree to provide accurate and complete payment and contact information when placing an order.

If a payment is declined or cannot be processed, we may cancel or hold the order until payment is successfully received.

7. SHIPPING AND DELIVERY

We currently offer delivery within Pakistan, subject to the locations and delivery options available at checkout.

Delivery times displayed on our website are estimates and are not guaranteed. Delivery may be affected by:

  • Courier delays;

  • Weather conditions;

  • Public holidays;

  • Incorrect or incomplete delivery information;

  • Unforeseen events;

  • Security or access restrictions; or

  • Other circumstances outside our reasonable control.

Once your order has been dispatched, we may provide tracking information where available.

You are responsible for providing an accurate delivery address and contact number. If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.

If your package arrives damaged, leaking, incomplete, or contains an incorrect product, please contact us as soon as possible after delivery and provide your order number and photographs of the package and product.

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution in accordance with our Refund Policy and applicable law.

8. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are governed by our Refund Policy, which forms part of these Terms.

Because our products are food products, we may restrict returns or exchanges where returning a product would create food-safety or hygiene concerns.

If you receive:

  • A damaged product;

  • A leaking product;

  • An incorrect product;

  • A missing product; or

  • A product with another genuine fulfillment or quality issue,

please contact us at saminas@sangezaiqa.com as soon as reasonably possible after delivery.

Please include:

  1. Your order number;

  2. Your name and contact information;

  3. A description of the issue; and

  4. Clear photographs or other evidence where appropriate.

We will assess each case and determine the appropriate resolution in accordance with our Refund Policy and applicable law.

Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.

9. CANCELLATION OF ORDERS

You may contact us to request cancellation of an order as soon as possible after placing it.

We will try to accommodate cancellation requests, but cancellation may not be possible once an order has been processed, prepared, or dispatched.

If an order is successfully cancelled after payment has been received, any applicable refund will be processed according to our Refund Policy and applicable payment-provider procedures.

10. INTELLECTUAL PROPERTY

All content available on our website, including but not limited to:

  • The Sang-e-Zaiqa name and logo;

  • Product photographs;

  • Product descriptions;

  • Text;

  • Graphics;

  • Designs;

  • Videos;

  • Website layouts; and

  • Other original materials

is owned by or licensed to Sang-e-Zaiqa and is protected by applicable intellectual property laws.

You may access and use our website for your personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

The Sang-e-Zaiqa name, logo, branding, product names, and related designs may not be used without our prior written permission.

11. CUSTOMER REVIEWS AND FEEDBACK

If you submit a review, comment, photograph, suggestion, testimonial, or other content to Sang-e-Zaiqa (“Feedback”), you confirm that:

  • You have the right to submit the content;

  • The content is truthful and not intentionally misleading;

  • The content does not violate another person's rights;

  • The content does not contain unlawful, abusive, defamatory, or harmful material; and

  • The content does not contain viruses or malicious code.

By submitting Feedback, you grant Sang-e-Zaiqa a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, and share that Feedback for purposes related to our business, including marketing and promotion.

We may remove or decline to publish Feedback that we believe violates these Terms or is otherwise inappropriate.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites or services, including payment providers, courier services, social media platforms, and other service providers.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those third parties.

13. WEBSITE AVAILABILITY AND ERRORS

We try to keep our website information accurate and our Services available, but we do not guarantee that the website will always be:

  • Available;

  • Uninterrupted;

  • Error-free;

  • Secure; or

  • Free from technical problems.

Occasionally, our website may contain typographical errors, inaccurate information, outdated information, or other omissions relating to products, prices, availability, promotions, or delivery information.

We reserve the right to correct such errors and update information when necessary.

If an obvious error affects an order, we may contact you to correct the issue or cancel the affected order and provide an appropriate refund where applicable.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Sang-e-Zaiqa will not be responsible for losses or damages arising from circumstances outside our reasonable control, including delays caused by courier companies, natural events, technical failures, or other unforeseen circumstances.

We are not responsible for problems caused by:

  • Incorrect information provided by the customer;

  • Failure to follow product storage or handling instructions;

  • Improper use or handling of our products after delivery; or

  • Unauthorized use of our website or services.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

15. FORCE MAJEURE

We will not be responsible for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, government restrictions, strikes, transportation disruptions, internet or technical failures, security situations, public emergencies, or other events that could not reasonably have been prevented.

16. PRIVACY

Your use of our website and the personal information you provide to us are subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information in connection with our website and services.

You can view our Privacy Policy through the Privacy Policy link available on our website.

17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Subject to applicable law, any dispute arising out of or relating to these Terms, your use of our website, or your purchase of our products shall be subject to the jurisdiction of the competent courts in Lahore, Punjab, Pakistan.

Nothing in these Terms is intended to remove or restrict any mandatory rights or protections available to consumers under applicable law.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

The latest version will always be posted on this page.

When we make material changes, we may provide notice through our website or other appropriate means where required.

Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions of these Terms will continue to remain in effect.

20. CONTACT US

If you have questions, concerns, or complaints regarding these Terms, our products, or our Services, please contact us:

SANG-E-ZAIQA by Samina's
Gulberg, Lahore, Pakistan
Email: saminas@sangezaiqa.com
Phone: +92 301 7261800

We will make reasonable efforts to respond to customer inquiries and resolve issues fairly and promptly.

By using the Sang-e-Zaiqa website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.